Please arrive 15 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
We provide a 7-day guarantee with our work. For example, if a nail has been chipped or broken within 7 days of having them done this will be repaired free of charge.
Please note 24 Hours notice is required for all cancellations, otherwise, 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 0208 230 3576.
Purchase of Retail Products
Beauty products must be paid for in full at the time of purchase or order.
Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only during our working hours. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.
We reserve the right to alter prices without prior notice.
Please note that it is illegal to smoke anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
In the interest of the comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we cannot accommodate children under 12 unless supervised by an adult during your treatment.
Most credit and debit cards are accepted, American Express, cash or cheque.
Patch testing required for clients who have never had eyelash extensions.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.